How to write to the press team
There is separate contact for media coverage, interviews, and brand notices; for general questions, answers usually come within 3 working hours, and for urgent press requests the Dhaka team reviews first
3kvip Support Official Contact
Organize contact information
Put the subject in the email, then your name and organization; writing 3kvip Contact helps the team filter the request quickly, so keep the subject short
How fast will you receive a
Usually a response is received within 1 business day for general requests; for complex requests the team checks first, then sends a brief note
If you want to talk to the press team, the 3kvip Support page policies also apply Help Center And About Us If you read, you'll quickly understand the context
Media Resources and Brand Files
Press Kit
Here you will find logos, color usage, and a concise brand identity; when writing a report, start with this file first, because it contains the basic information for the 3kvip App and contact
Brand Assets
High-quality banners, icons and screenshots are stored together; before using in Dhaka or Chittagong reports, verify that the names and visuals are correct
Leadership Introduction
A short executive bio makes quotes easier; information since 2018 and presence in 16 countries are useful in news notes
Quick Checklist
- Put your publication name in the headline
- Write the usage purpose in 1 line
- If needed, specify the type of screenshot
General Contact and Help
New Account Questions
If you have questions about sign up, profile setup, and basic security, this section will help; sending '3kvip Login' or 'account issues' will go to the right team
App and Device Help
If the app won't open on an Android phone, check settings and network; on weak signals outside Dhaka, pages may load slowly
Quick Start Sign Up Page And App Download Page See the questions that arise with bKash, Nagad, and Rocket for those Deposit Help This page will also
3 questions about media coverage
What to provide for a press release?
State the topic you're writing about in 2 lines; if you mention the publication time and language, the 3kvip Help Team can send the correct file
Where can you get images and logos?
Brand Assets section has commonly usable files; if you need different sizes for print and web, please specify upfront
How fast are quotes available?
Usually a response is received within 1 business day for general requests; for complex requests the team checks first, then sends a brief note
3kvip Support Quick Facts
4.8 / 5 Average Rating
40,848Reviews
294K+ Active users
99.5% Uptime
These details show the support team is active with 746+ titles, usage across 16 countries, and a system running since 2018; if you have questions, first check the 3kvip Contact page